All SARA caregivers must clock-in and clock-out of their cases on HHA Exchange. Legally, it is required to prove that the caregiver has been with the patient during designated time periods.

We know how hard our SARAs work and the agency appreciates all you do for our clients.

Clocking-in and clocking-out makes sure you are correctly compensated for your hours. It also reassures us that you have arrived safely at the client’s home and that the client is safe as well because a reliable, competent caregiver is in with them.

Important Message from HR Compliance

It has come to our attention that multiple caregivers are clocking in and out from areas other than the client’s home. This is considered fraud and a violation of company policy. Any SARA that clocks in and out from another area other than the client’s home will be terminated ineligible to be rehired.

Not only will we be monitoring the clock in and clock out system of record, office personnel will also be conducting random visits to ensure that you are with your client for the duration of your scheduled time.

Please note: All changes with your schedule should be communicated with the Staffing department. We will contact the client or the family if you are going to be late or you are unable to make it to your shift. Most importantly you must notify the agency at least 2 or more hours if possible.

All SARAs should be using the mobile app or the client’s phone to clock in and out. It is also very important that you enter your duties at the end of your shift. If you experience issues with the mobile app or with clocking in and out from the client’s phone, please contact the office and we will be happy to assist you.

We value our SARAs and we thank you for all that you do for our clients.

How to Download the Mobile App

Instructions for downloading the HHA Exchange mobile app are given during orientation. However, we do understand that caregivers often get a new phone and may need to do so again.

Please review the instructions on how to download the app here.

Please watch this video for more instructions.

Proper Clocking In and Clocking Out

Please watch the video below as a guide to the proper procedures for clocking in and clock out.

Please click on the arrow to start the video.

How to Clock in and out with the Mobile App

Clocking in and out with the mobile app is a fairly simply process. Please review the instructions below. You can also download them here.

Duty Codes

Don’t forget to add duty codes when clocking out. Here is the list of them again. You can also download them here.

Remember if you have any issues, please contact the HR Compliance team at 516-837-3388 and they will able to assist you.